Practical examples of customer service principles in EMS
Practical examples of customer service principles in EMS – Customer service – good or bad – has an impact on patient responsiveness, provider stress and agency objectives
Best Practices for EMS Instructors: Shaping the Future of Emergency Medical Services Education
In this article, we will explore key best practices for EMS instructors, focusing on strategies that foster effective learning, promote student engagement, and cultivate a culture of excellence within EMS.
Ensuring excellence in EMS: 5 benefits of accountability
Ensuring excellence in EMS: 5 benefits of accountability – Set a positive example by encouraging open communication, constructive feedback and shared responsibility for patient outcomes
EMS Myth Buster’s: What the public needs to know
EMS Myth Busters: What the public needs to know about their local emergency medical services!
ANSWERING THE CALL: PROFILES IN 9-1-1 INNOVATION AND EXCELLENCE – MICHAEL LOIZ, STRATFORD PUBLIC SAFETY COMMUNICATIONS
In this month’s Profiles in 9-1-1 Innovation and Excellence, we’re excited to feature Michael Loiz, Director for Stratford (CT) Public Safety Communications.
PSCG Earns Better Business Bureau Accreditation with an A+ Rating
The Shelton, CT based consulting firm, The Public Safety Consulting Group, LLC (PSCG), is pleased to announce today that it has met all BBB standards and is now an Accredited Business with an A+ rating.
911 dispatcher has spotty record
911 dispatcher has spotty record: The 911 operator who handled a call from a woman killed at the police station last month had previously been suspended
911 replies before killing faulted
911 replies before killing faulted: Driving to the police station in an attempt to seek refuge from a gunman bent on killing her, PSCG provides assessment