Workplace Violence in EMS: A Prevention Guide for Leaders
Workplace violence in EMS is common, underreported and preventable. Learn what the data shows and how chiefs and town leaders can build a program that protects crews.
911 Call Processing Time: What It Is and How to Improve It
911 call processing time explained: how it is measured, the NENA and NFPA benchmarks, what causes delays, and how EMS and dispatch leaders can close the gap.
Ambulance Prior Authorization: Who Needs It and How
Ambulance prior authorization explained for EMS leaders: which transports need it, what to submit, decision timelines, denials, and why approval is not payment.
Why a 9-1-1-Only EMS Agency Would Add Interfacility Transport
Why a 9-1-1-only EMS agency would add interfacility transport: funding pressure, transition-of-care delays and how to grow without risking 9-1-1 coverage.
EMD Compliance Improvement: A Practical Guide for Dispatch Leaders
How to improve emergency medical dispatch compliance: what state rules require, what to audit, how to close gaps, and how to prove lasting progress.
Patient Refusal Risk in EMS: How to Reduce Liability
Patient refusals carry clinical and legal risk. Learn which refusals are high risk, how to assess capacity, what to document, and how agencies can reduce exposure.
CAD RMS Integration: A Practical Guide for Agencies
How CAD and RMS integration works, what data moves between them, where projects stall, and how to plan, test and measure it for your agency.
Station Location Planning: A Practical Guide for Fire and EMS Leaders
Station location planning for fire and EMS: when to review, what data to use, how GIS compares with radius maps, how to vet sites, and how to win approval.
ANSWERING THE CALL: PROFILES IN 9-1-1 INNOVATION AND EXCELLENCE – MICHAEL LOIZ, STRATFORD PUBLIC SAFETY COMMUNICATIONS
In this month’s Profiles in 9-1-1 Innovation and Excellence, we’re excited to feature Michael Loiz, Director for Stratford (CT) Public Safety Communications.