FAQ

The process begins with a discovery & alignment call to define scope, objectives, timeline, and expected deliverables. A formal proposal is then provided outlining methodology and cost structure.

Yes. While PSCG has deep experience in Connecticut public safety systems, consulting services are available nationally.

Project timelines vary depending on scope. Most system evaluations take between 30 and 90 days, including:

• Data review

• Stakeholder interviews

• On-site observation (if applicable)

• Draft reporting

• Final strategic presentation

PSCG delivers practical, field-informed solutions — not theoretical reports. Recommendations are:

• Operationally realistic

• Budget-aware

• Customized to agency structure

• Grounded in national standards

• Designed for implementation

We understand public safety culture and governance dynamics.

Yes. PSCG provides expert analysis in cases involving:

• EMS standards of care

• Dispatch liability

• Response time compliance

• Operational negligence

• Governance and oversight issues

• Regulatory compliance failures

All opinions are grounded in national standards and industry best practices.

PSCG specializes in public safety risk reduction, including:

• Policy review and development

• Operational liability assessment

• Documentation practices

• HIPAA, OSHA, OSI, NFPA, POST exposure analysis

• Scene safety and assaults against responders protocol review

• Mutual aid risk modeling

• Governance structure analysis

• Risk data management

Yes. PSCG evaluates:

• CAD utilization

• Call triage protocols

• EMD compliance and CQI

• Interoperability standards

• Staffing efficiency

• NFPA alignment

• HIPAA considerations

• Crew safety communication workflows

• CALEA, IAED and ISO accreditations / credentialing

We provide specific recommendations to improve dispatch performance and reduce liability.

Absolutely. PSCG analyzes:

• Cost per call

• Cost per unit hour

• Reimbursement rates

• Medicare / Medicaid exposure

• Revenue recovery processes

• Write-off trends

• Staffing ROI models

• Grant opportunities

We develop realistic, defensible financial strategies for long-term sustainability.

Yes. PSCG conducts comprehensive EMS system evaluations including:

• 911 response deployment models

• 911 Dispatch and EMS Staffing analysis

• Call volume trend review

• Revenue cycle assessment

• Interfacility transport feasibility

• Mutual aid analysis

• Clinical oversight structures

• QA/QI systems

Each assessment results in a written strategic improvement plan. [Contact Us]

PSCG works with:

• Municipal EMS agencies

• Fire-based EMS systems

• Third-service EMS organizations

• Commercial ambulance providers

• Public safety answering points (PSAPs) and dispatch centers

• Municipal governments

• Healthcare systems

• School and corporate safety programs

A public safety consultant evaluates emergency service agencies — including EMS, fire departments, dispatch centers, and municipal public safety systems — to improve operational efficiency, regulatory compliance, risk management, and financial sustainability. PSCG provides strategic analysis, written reports, and actionable recommendations tailored to each agency’s structure and budget.