Expert EMS Consulting & Public Safety System Design

For over 32 years, The Public Safety Consulting Group (PSCG) has been the trusted partner for EMS departments, emergency dispatch centers, fire departments, and law enforcement agencies seeking to transform their operations. Based in Shelton, Connecticut, we serve public safety organizations nationwide with comprehensive consulting, education, and expert witness services.

Whether you’re struggling with response time performance, staffing challenges, or system efficiency, we don’t just provide recommendations—we work alongside your team from issue identification through successful deployment and beyond.

The Public Safety Consulting Group is more than a consulting firm—we’re your partner in achieving excellence. With proven methodologies, real-world experience, and a commitment to your success, we help public safety agencies transform challenges into opportunities for improvement.

Let’s work together to build a high-performance public safety system that serves your community with excellence.

Schedule your free consultation today: +1 800-347-5981 or Contact Us Here

Specialized EMS & Public Safety Consulting Services

Transform your EMS system into a high-performance operation that consistently meets response time benchmarks. We analyze your current operations, identify inefficiencies, and design systems that deliver measurable improvements in patient care and operational efficiency.

What we deliver:

Comprehensive system assessment
Performance gap analysis
Custom HPEMS implementation roadmap
Staff training and change management support

Professional Education Services

Beyond consulting, PSCG offers specialized education and training programs for EMS professionals, dispatchers, and public safety leaders. Our training programs are designed by practitioners for practitioners, focusing on real-world application and measurable skill development.

Training Topics Include:

High Performance EMS principles and implementation
System Status Management operations
Leadership development for EMS officers
Dispatch optimization and performance improvement
Quality assurance and risk management

Experienced EMS Expert Witness

When legal cases involve EMS operations, dispatch procedures, or public safety standards, attorneys nationwide trust Michael Loiz’s expert testimony. With 32+ years of field experience and extensive knowledge of industry standards, protocols, and best practices, we provide credible, well-documented expert witness services for:

EMS standard of care cases
Dispatch operations and protocols
Response time and deployment issues
System design and operational decisions
Equipment and training adequacy

Our expert witness services include case review, written reports, deposition testimony, and trial testimony as needed.

Our Comprehensive Services

Specialized EMS & Public Safety Consulting Services:

High Performance EMS (HPEMS) System Design

What we deliver:

Comprehensive system assessment
Performance gap analysis
Custom HPEMS implementation roadmap
Staff training and change management support

System Status Management (SSM)

Maximize unit availability and response capability through strategic System Status Management. Our SSM consulting helps you position resources dynamically based on real-time demand, reducing response times and improving coverage without adding costly resources.

Peak-Load Staffing Modeling & Scheduling

Stop overstaffing during slow periods and understaffing during peak demand. Our data-driven staffing models analyze your historical call volume patterns to create optimized schedules that match resources to actual demand, improving both service delivery and cost efficiency.

Deployment Plan Design

Strategic deployment planning ensures your resources are positioned to meet community needs effectively. We design deployment plans that balance response time performance, budget constraints, and operational realities.

Response Time Improvement Analysis

Struggling to meet response time benchmarks? Our detailed analysis identifies the root causes of delays and provides actionable strategies to improve performance. We examine dispatch processes, unit availability, deployment strategies, and system design to find opportunities for improvement.

Financial Improvement Analysis

Improve your agency’s financial health without compromising service quality. We analyze billing processes, collections, operational costs, and revenue optimization opportunities to strengthen your bottom line.

Billing & Collections Process Improvement

Many EMS agencies leave significant revenue on the table due to inefficient billing and collections processes. We audit your current systems and implement improvements that increase collections rates and reduce accounts receivable aging.

Our Process

Issue Identification
We begin by thoroughly understanding your challenges, goals, and constraints. Through data analysis, stakeholder interviews, and operational observation, we identify the root causes of performance issues—not just symptoms.
Strategic Planning
Based on our findings, we develop a customized strategic plan that addresses your specific needs. Every recommendation is practical, achievable, and aligned with your organizational goals and budget realities.
Deployment
This is where many consulting relationships end—but for us, it’s where the real work begins. We work alongside your team to implement solutions, providing training, change management support, and hands-on guidance throughout the deployment process.
Success Evaluation
We measure results against established benchmarks and make adjustments as needed. Our goal is sustainable improvement, not temporary fixes. We ensure your team has the knowledge and tools to maintain success long after our engagement ends.

Who We Serve

Serving Public Safety Agencies Nationwide

The Public Safety Consulting Group works with a diverse range of public safety organizations:

EMS Departments: Municipal, private, hospital-based, and fire-based EMS services
Emergency Dispatch Centers: 911 centers and public safety answering points (PSAPs)
Fire Departments: Career, volunteer, and combination departments with EMS responsibilities
Law Enforcement Agencies: Police departments seeking public safety system integration
Municipal Governments: Cities and counties evaluating public safety service delivery
Legal Professionals: Attorneys requiring expert witness services for EMS-related cases

Whether you’re a small volunteer service or a large metropolitan EMS system, we scale our approach to meet your needs and budget.

Results That Matter

Proven Track Record of Success

Our clients achieve measurable improvements in:

Response time performance
Unit hour utilization
Staff satisfaction and retention
Financial performance
Patient care quality
Operational efficiency

We’ve completed projects in multiple states, helping agencies of all sizes overcome challenges and achieve their performance goals. Our BBB A+ accreditation reflects our commitment to delivering exceptional results with integrity and professionalism.

Get Started Today

Ready to Transform Your Public Safety Operations?

Whether you’re facing immediate challenges or planning for future growth, The Public Safety Consulting Group is here to help. We offer:

Free Initial Consultation: Discuss your challenges and explore how we can help
Flexible Engagement Options: From comprehensive system reviews to targeted projects
Nationwide Availability: Serving agencies across all 50 states
Responsive Communication: We’re accessible and committed to your success

Contact us today to schedule your free consultation:

📞 Phone: +1 800-347-5981📍 Address: 131 Morningside Ct, Shelton, CT 06484🌐 Email: info@thepscgroup.net